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Q: "Is it really FREE?"
A:
Yes, it really is! Just when you thought nothing is free these days, free satellite television can be yours with an 18-month commitment to a DISH Network programming package through VMC Satellite. You really do get all of the satellite TV receivers for free satellite TV in up to four rooms. This gives you the option to designate different channels for each room. An upfront charge of $49.99 covers account activation and free installation, but don’t worry, this charge will actually be reflected as a credit on your first bill from DISH Network! This means you’ll receive up to $1,500 worth of satellite equipment installed in your home without having to buy satellite dish equipment!
Q: "What if I don't have a credit card?"
A:
To sign up for this offer with Dish Network, you are required to use either a credit card (we accept MasterCard, Visa, American Express or Discover) or a debit card with MasterCard/Visa capability.
Q: "I want to see a list of all of the channels!"
A:
Complete lists of channels for any package (as well as HD satellite TV packages) are available on this website. Just select the programming package you’re interested in and click on "See List" under the title heading. A window will pop up with a list detailing channels for that respective channel.
Q: Do "I have to choose my programming right when I order?"
A:
No. If you’re not sure which DISH Network satellite dish programming package you want to go with, simply select the basic programming package for now. Just keep in mind that you'll have to decide before the installer arrives. He/she will activate the programming you desire upon arrival.
Q: "How many TVs and receivers can I have?"
A:
Up to 6 TVs on one account with your first four rooms installed free of charge. If you require a fifth or sixth satellite TV hook-up, you must pay $149 for a special SW64 switch and an additional $99.99 for each extra receiver. Installation for each additional TV will cost $59.99. You will still only pay us $49.99 today for set-up. This will enable you to watch different channels on each TV at the same time. You will be billed by Dish Network directly at a later time for your additional equipment.
Q: "Can I substitute one channel for another in my basic package?"
A:
Unfortunately, the answer is no. We strive to make satellite programming as affordable as possible. One way we do this is to offer premium channels/stations as part of packages, rather than mostly a la carte. Allowing customers to substitute channels would force us to raise prices, both for overall programming as well as for a la carte stations. To prevent this, no substitutions are allowed.
Q: Adult programming
A: Dish Network currently offers an extensive lineup of adult programming.
Q: I’m interested in having UPN and WB channels. Do you carry UPN and WB Networks?
A: Yes, we currently carry WB and UPN. Click here for local channels in your area.
Q: What if my homeowners’ association forbids satellite dishes?
A:
They don't have the right! Congress is on your side in this matter with The Satellite Consumer Bill of Rights. This was a regulation released by the FCC on August 6, 1996, requiring dish antenna sizes to be 18" or 20”. This regulation circumvents area zoning ordinances as well as homeowner association covenants and restrictions on DBS dish antennas.
Q: "Can I check my account status online?"
A:
We strive to make everything convenient for you. With the click of your mouse, you can view your current or previous billing statements, make payments to your account, or add services online – all from the comfort of your own home. Please be aware that our free installation offer requires that you agree to automatic monthly billing on your credit card.
Q: "How do I hook up my VCR?"
A:
If you are using the RCA connections: Run the red, white and yellow
connects from the satellite receiver to the VCR line inputs. Then run
the line outputs to the TV video 1 input. Select LINE IN on your VCR
and video 1 on your TV. If your are using coaxial cable: Run the coax
from the TV set out of the satellite receiver to the antenna in of the
VCR. Then run the VCR out to the TV set coax in. Put the switch on the
back of the VCR and the VCR's channel to 3 or 4. You must also put the
switch on the back of the TV and the TV's channel to 3 or 4.You can
combine the RCA out of the receiver to the VCR and the use coax out
from the VCR to the TV. Be sure to put the VCR in the LINE IN mode and
the TV on channel 3 or 4. You will have to refer to your VCR and/or
your TV owners manual for help on selecting the LINE/AUX INPUTS.
Q: Dolby Surround vs. Dolby Digital
A:
There are 2 differences between Dolby Surround and Dolby Digital. First
Dolby Surround only has 4 channels; Left, Right, Center and
Surround(rear). Dolby Digital (AC-3) has 5.1 channels; Left, Right,
Center, Right surround, Left surround, and low frequency effects (Sub
Woofer). In addition, AC-3 includes a Phase Delay which gives the
illusion of a sound reflection which is either closer or further from
you than the actual speaker and gives a more realistic sound profile.
Q: "How good is your warranty?"
A:
The promotion comes with Dish Network's incredible LIFETIME IN-HOME
SERVICE PLAN! This is a LIFETIME Warranty that covers your equipment
for as long as you are a subscriber.
Q: How to activate the Adult Guard (Parental System Locks)
A:
The Adult Guardâ„¢ feature gives you the capability to remove the Adultâ„¢
channels (Playboy, TEN, Extasy, and Adultvision) from your Electronic
Program Guide. This prevents any children in the household from viewing
the programming OR accessing the program information. To activate Adult
Guardâ„¢ follow these simple steps.
(NOTE: procedure may vary for some receivers)
1 Press the MENUâ„¢ button
2 Highlight the LOCKSâ„¢ option, press SELECTâ„¢
3 Choose the CHANNEL LOCKSâ„¢ option, and press SELECTâ„¢
4 Scroll through the listed channel numbers till you see the Adult
channel (495-497). Highlight the channels, and press the select button
once on each channel. (NOTE: You should see a checkmark appear next to
the channel information)
5 Highlight the SAVEâ„¢ option, and press SELECTâ„¢
6 Highlight the LOCK SYSTEMâ„¢ option, and press SELECTâ„¢
7 Enter a 4 digit password, then highlight OK and press SELECTâ„¢
8 Re-enter the password for confirmation, then highlight OK and press SELECTâ„¢
9 Your system is now locked (NOTE: This also automatically locks out
the PPV channels, and requires the password be entered to view or order
PPV)
10 Press the GUIDEâ„¢ button, notice the padlock in the upper left corner
is now closed, and the adult channels are not listed in the guide any
more. To view an adult channel after activating Adult Guardâ„¢ follow
these steps:
1. Press the MENUâ„¢ button
2. Highlight the LOCKSâ„¢ option, press SELECTâ„¢
3. Enter your 4 digit password, highlight OK and press SELECTâ„¢
4. Highlight the UNLOCK SYSTEMâ„¢ option, and press SELECTâ„¢
5. Your system is now unlocked, and you can view the adult channels.
6. When done viewing, re-lock your system following the instructions above.
11 If you have any questions or problems, please contact us @ 1-800-333-3474, or feedback@echostar.com If you want to leave the adult programming in the Electronic Program
Guide, but still wish to restrict viewing. Follow these steps:
1. Press MENUâ„¢
2. Highlight the LOCKSâ„¢ option, press SELECTâ„¢
3. Highlight the RATINGS LOCKSâ„¢ option, press SELECTâ„¢
4. Highlight the NR/AOâ„¢ option, press SELECTâ„¢ a checkmark should now be in this box.
5. Highlight the SAVEâ„¢ option and press SELECTâ„¢.
6. Highlight the LOCK SYSTEMâ„¢ option, and press SELECTâ„¢
7. Enter a 4 digit password, highlight OK, and press SELECTâ„¢
8. Re-enter the password for confirmation, highlight OKâ„¢ and press SELECTâ„¢
9. Your system is now locked, the PPV channels and any show that has a
NR/AOâ„¢ (Not Rated/Adult Only) rating will require that you enter the
password in order to view.
Q: "Can I get service in Puerto Rico or any other country?"
A:
No. Service is only available in the continental USA and Hawaii. We do
not offer service in any foreign countries or territories.
Q: "Is service available in Canada?"
A: No. Service is only available in the
continental USA and Hawaii. We do not offer service in any foreign
countries or territories.
Q: "Is service available in Alaska?"
A:Absolutely! The promotions are slightly
different in Alaska due to special equipment being required. For this
reason, please call our office and we will be happy to put you in
contact with our installers in Anchorage to discuss your installation.
Q: "If I live in an apartment or condo can I still get a dish?"
A: In most cases, yes, if you have a balcony. The
law requires that your landlord must give you permission.
FCC rules permit residents of rental property to install a satellite
dish, but only in certain areas. Generally, FCC rules permit renters to
install a dish only in areas that are subject to the renter's exclusive
use and control. Generally, this means an area that you may use, but
that is not available for the general use of all tenants. Such an area
may include a balcony, patio, yard, deck or other area that only you
have the right to use. If you have such an area, you may install a dish.
Q: I broke my remote. Can I buy a new one?
A: Yes! A remote control is $39.99 + $5.00
shipping. (Total $44.99) You can order by phone using MasterCard, Visa,
or Discover at 1-800-998-DISH. Your new remote will arrive within 7-10
days of your order.
Q: Can I get NFL Coverage?
A: DISH Network broadcasts as many as 231 NFL preseason, regular season and
post-season playoff games without having to purchase a costly season package
subscription! (Game access subject to channel availability and programmer
restrictions.) That's right, extensive NFL coverage is available on ESPN
which is already included in DISH Network's Digital 200 and Digital 250
packages. You can also watch exciting NFL matchups on either your local networks or, if
qualified, on Local Broadcast Networks or Distant Broadcast Networks East
and/or West Coast network feeds.
In addition to the channels above, Dish Network is now offering the NFL network and NFL HD Network!
With NFL Network's exclusive access into key league events, football fans will have access to nearly
2,000 original hours of programming on NFL Network.
These features include 168 games televised nationally including NFL Network's regular season primetime
game package debuting this Thanksgiving; and full-time carriage of NFL Network's high-definition feed.
Throughout 2006, NFL Network will air 168 football games, including 8 primetime regular season NFL games,
52 preseason games, 75 game re-airs, 31 NFL Europe League contests, the Insight Bowl and the Senior Bowl.
NFL Network airs seven days a week, 24 hours a day on a year-round basis and is the first television
network fully dedicated to the NFL and the sport of football. This includes eight primetime regular
season NFL games, 52 preseason games, 75 game reruns and 31 NFL
Europe League game. They will also feature the college game’s Insight Bowl and the Senior Bowl.
Not only will you get to watch your favorite NFL teams in action, but you can
also check out other great sports programming that includes your regional
sports network, college football, Major League Baseball, NBA Basketball and
NCAA Basketball. All this and more is available with a subscription to the
Digital 200 or Digital 250 package.
Q: Do I need a cable-ready TV?
A: No. Dish Network is compatible with every TV ever manufactured! Installation is free on all models of television.
Q: Will I get an HDTV signal?
A:DISH Network offers the best HD programming package in the USA, with 31 channels shown in brilliant high definition. If you own a high-definition television, we offer HD receivers and programming that is truly incredible to watch! Click here for our High Definition Packages!
Q: Can I get this installed on my motorhome or tractor trailer?
A: Yes! We do have packages available for your RV
or motorhome. However, they are different from the program advertised
on this website. Please click on "about us" in the left column to
locate our phone number. We welcome your call to discuss mobile
mounting solutions.
Q: Can I receive international programming
A: Many international programming packages are available, but only with installation of a second dish. This is because different satellites relay and deliver different types of programming. Be aware that international programming will carry an extra monthly charge in addition to your basic monthly programming for English channels. You are required to subscribe to at least the family channel package in English (English programming packages begin at $19.99/month) before you are eligible to add additional international programming.
Q: What if I move before my eighteen month commitment is up?
A: No problem! DISH Network will reinstall your system at your new residence for FREE so long as you commit to a new 18-month period of at least DISH Family programming (or DISH Latino) at your new home.
Q: I am a previous DISH Network customer. Can I still get this promotion?
A: This promotion is available to previous customers who are not currently active subscribers. If you are an active subscriber currently receiving service, you are not eligible for this promotion. However, if you left DISH Network in the past and would like to rejoin our family, you may be eligible for this new promotion, assuming you left us on good terms. Please call us and we'll be happy to assist you with reinstating our service.
Q: What are Movies on Demand?
A: Movies On Demand are movies you can view at your convenience. Select a movie from the Featured Movies or Now Showing listings, follow the easy ordering instructions and you can begin viewing the movie immediately. If you need to stop the movie for any reason, select the Resume button to continue viewing or the Start Over button to return to the beginning of the movie.
Q: What are Videos on Demand?
A: Video On Demand will supercharge your DVR, giving you the power to enjoy movies and other programs whenever you want. This new feature will also change the way you interact with your DVR
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